Return Policy – Ekeohaonline.com

Fresh Produce, Fair Returns

At Ekeohaonline.com, we value the hard work of rural farmers and the trust of buyers worldwide. Because we deal primarily in fresh farm produce, our return policy balances fairness, food safety, and rural realities.

1. General Return Window

• Local Deliveries (Within Nigeria): Returns must be requested within 48 hours of delivery.
• Diaspora / Export Deliveries: Returns must be requested within 7 days of delivery.
• Only non-perishable or semi-perishable goods qualify for international returns.

2. Eligible Return Conditions

• Produce arrives damaged, spoiled, or not as described.
• Wrong items were delivered.
• Bulk or export goods are contaminated or below agreed quality.

3. Non-Returnable Situations

• Produce has been consumed or stored improperly.
• Return request is made outside the allowed time window.
• Minor natural differences in size, shape, or color.

4. How to Return

• Contact our support team via phone, email, or platform message.
• Provide order details and photos where possible.
• We arrange pickup (local) or guide return shipping (international).

5. Refunds and Replacements

• Local refunds or replacements: within 5 working days.
• International refunds: within 10 working days.
• Refunds are issued only when evidence supports the claim.

6. Our Commitment

• Protect farmers from unfair losses.
• Respect the time-sensitive nature of fresh produce.
• Give buyers confidence in authentic rural products.
• Resolve disputes fairly and transparently.